In case you have ever had a cloud hosting account in the past or you've dealt with any kind of online service, you're probably well aware from your personal experience that for certain things it's better to consult with a live person on the telephone rather than exchange support tickets or emails. In order to know more about a specific service before you buy it or in case something small-scale has to be made, for example, it will be easier and faster to get it done in real time. When you have the option to contact representatives by phone, it's also very likely that you are dealing with an actual web hosting supplier, not just a reseller. The type of support that you will get by phone varies between different companies - from common matters to expert tech support. Usually the majority of suppliers supply pre-sales assistance and first level phone support, while more complicated tech issues are resolved via email and tickets.
Phone Support in Cloud Hosting
Our cloud hosting packages feature phone support 14 hrs a day even on official holidays, so if you do not have an account yet, you are able to phone us and find out more about our services or if we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you're able to call the telephone number that is nearer to you. In case you are a current customer, we can help you timely with any kind of general and billing matters and with a number of tech matters in order to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person to get things done right away. Certainly, some situations simply cannot be taken care of on the phone, so in such a case you're able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we supply feature live phone support for fourteen hours a day. If you're unsure which package will be appropriate for your sites, you would like to find out more about the plan's specifications or you need any other kind of info on our solutions, you are able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support agents will assist you. If you currently have an account, you will be able to contact us about sales and general matters, although we are often able to assist with numerous technical issues as well. For entirely technical troubles you'll need to employ our in-built ticketing system where the conversation between you and our tech support team will be in one place, which is the best option when your trouble needs longer time to be solved or it has to be escalated to our sysadmins.