In case you have a site, a problem may always crop up and it does not automatically have to be connected with the web hosting service. For example, something may go wrong when you update a web-based application or some important data might be edited or deleted by chance. Whatever the essence of the problem might be, you will have to contact the help desk support team and request them to restore a backup or to help you troubleshoot the problem that you’re struggling with. How fast they’ll do that will determine the interval of time that your websites will be unavailable. For specific sites such as social networking sites or online shops, a repetitive outage period too often means losing clients and money. That is why, it’s of vital importance that you use the services of a web hosting company that provides not only a very good help desk support service, but also a timely one.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our Linux cloud hosting packages and you’ve got an inquiry or bump into a certain predicament, you can contact us 24/7 by opening a helpdesk ticket or by sending an e-mail and we’ll make certain that you receive an answer in no more than 1 hour. If the issue can be sorted out, we will do it before we get back to you, while if there’s something that you need to do on your end, we’ll supply you with all the required information – what settings to check, what workable solutions to try, etc. Normally, you’ll get an answer within maximum 30 minutes, which implies that waiting for hours and hours or even for more than 1 day to get help is something impossible. Our 1-hour response guarantee applies to any inquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our speedy support services. You will obtain an answer to any support ticket submitted via the web hosting Control Panel or email sent to our customer and tech support team within the hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and troubleshoot a problem. We will give you more info if the solution entails something that needs to be done on your end. If you touch base with us during weekends or public holidays, the response time will be exactly the same and since our support staff will be at your service day and night, you’ll get timely assistance for any billing, general or technical issue irrespective of the hour.