When your web hosting service provider supplies live chat support, you are able to talk with a representative live and learn useful information or get a problem resolved in a very timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you will need only a computer with Internet access, therefore you won't pay any rates in case you're in a different state or country. What's more, it will be simpler to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a much faster way to contact your hosting company's support crew compared to using a ticketing system. Last, but not least, when some issue needs some more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible in case you are on the telephone.