When your web hosting service provider supplies live chat support, you are able to talk with a representative live and learn useful information or get a problem resolved in a very timely manner. The basic advantage of using chat compared to calling to consult with a live person is that you will need only a computer with Internet access, therefore you won't pay any rates in case you're in a different state or country. What's more, it will be simpler to copy and paste info like domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other side on the phone. The real-time chat is also a much faster way to contact your hosting company's support crew compared to using a ticketing system. Last, but not least, when some issue needs some more time to be dealt with, you are able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible in case you are on the telephone.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all of the Linux cloud hosting packages that we offer and we're able to assist you with almost everything in real time. If you don't have an account with us yet, we are able to provide you with more details about the plans so as to help you to select the most appropriate package. If you are a current customer, we're able to assist you with any general or billing matter as well as with a number of common technical problems, such as an email address setup in a desktop e-mail client. In case you cannot phone us for some reason or you are in some country where we do not have a local phone number, the live chat is the best way to contact us. Certainly, some problems require extra time to analyze and test, so you will need to open a support ticket to our technicians, still, we're able to save you time and assist you with quite a lot of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is available every day, even on weekends and holidays. It's the most effective way to find out more about our Linux semi-dedicated packages in case you do not have an account yet or to have a problem resolved in case you're a customer and our customer care agents will assist you in real time regardless of the time of the day you join the chat. If you're hestitating which package is more suitable for your websites, if you need a piece of advice whether you should obtain a certain upgrade and how to obtain it or in case you have troubles installing an e-mail account on your machine, you can get in touch with us and we'll give you the needed info very quickly. The live chat is accessible even after our telephone lines are off for the day, which means that when you have an account here, you can rest assured that you'll always receive prompt assistance with any kind of question or trouble that pops up.