A ticketing system is the most popular channel of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to fix an issue that requires a certain amount of time to investigate or that has to be forwarded to a server administrator. Thus, all responses provided by either side will be kept in one and the same location in the event that somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts to perform a specific operation or to reach the hosting company’s customer support team. In case you’d like to manage several domain names and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. Also, it could take a substantial period of time for the provider to reply to your ticket.