The customer support that you'll receive from your cloud hosting supplier is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with a current account. Timely and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine hosting supplier and not from a reseller. If you buy a hosting account via a company that doesn't own its servers and it can't access them immediately, it's almost certain that you'll wait for a couple of days in order to get an answer to any query, thus your web sites may stay offline for a long time. However, a company that provides numerous means of communication and has a support crew available at any time will assist you to right away and help you decrease or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for all our Linux cloud hosting packages. Even if you are not our customer yet and you have questions, we will help you right away and provide you with the necessary info, in order to give you the choice to make an informed decision when you get a new hosting account. We are available at any time, including weekends and holidays, and we offer several options for communication to contact us - live chat, phone, emails and support tickets. For your convenience, we have multiple phone numbers internationally, so you're able to call the one that is closer to you. The max response time for your emails and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for several days to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated packages that we offer come with 24/7 customer and technical support, therefore whatever the problem you have, you can get in touch with us and we will give you a hand quickly. Our guaranteed response time for any e-mail message or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; usually the response time rarely exceeds 20 minutes. In addition, we provide telephone support with multiple local numbers globally and a live chat, so that you will be able to get in touch with us and receive more details about our services even if you do not have an account yet. We're able to assist you with nearly any question or an issue you may have - payment methods, package specs, email configuration, hosting account settings, and so on. If you employ our services, you will never have an issue where you have to wait for a couple of days to get an issue resolved like you may need to do with numerous other service providers.
24/7 Customer Support in VPS
When you use our Linux VPS packages, you'll never need to wait for more than one hour in order to receive help for any type of difficulty that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets that you open through your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local telephone numbers in several countries globally and a live chat service where we can easily help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the numerous methods of communication, so regardless what your question or issue is, there'll always be someone to help you in a timely manner. If you need help with third-party software, that you cannot deploy or which gives you troubles, you're able to take advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum answer time guarantee, you will benefit from extremely fast support when you obtain a dedicated server from our company. Our customer and technical support teams are online 24/7/365, so every time you open a ticket via your billing account or you send an email message regarding any problem with the server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the better option in case the matter involved needs longer time to be solved or when it should be sent to our administrators, since it's easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to give us a call or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.