In case you have never had a hosting account or you are changing companies and the new one deploys an account administration console that you haven’t seen so far, you may get puzzled about how to perform a given operation in your account or on your desktop PC. That’s the reason why, a lot of providers have created a knowledge base, which recounts the most common questions and challenges associated with the particular platform they use, rather than including only some generic facts. Such a knowledge base will allow you to find the right info swiftly and easily, so you will not need to devote lots of time and effort to matters that might require something as simple as clicking on a button or marking a tick box. Thus, not only can you get things done, but you can also learn lots of new and important facts, both about the way you can administer your account and about the way the hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve purchased your first cloud hosting plan through our company or have migrated your site over to us, you’ll become accustomed to our platform and our in-house built Hepsia hosting Control Panel very quickly as we have prepared a comprehensive knowledge base where you can find all the info that you may ever need – both general info in regards to the hosting service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you might bump into. The articles are located in 2 places. The full article collection can be accessed through the Help section of the Control Panel. You can find relevant articles about the different functions in every section of the Control Panel as well. You can find out how to do virtually everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles feature exhaustive instructions, so you will never become perplexed due to an ambiguous text. Of course, if you run into a more specific obstacle and you don’t find a solution in our knowledge base, you can touch base with our client support team representatives 24x7.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers offer an extensive article library where you can find any information that you might need about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve compiled it on the basis of the feedback that we have collected from our customers over the years and, hence, our articles touch upon particular issues that you may confront and include the fastest way to rectify them, for instance receiving a 500 Internal Server Error message or not being able to send e-mail messages from your desktop PC although you have the right outgoing mail server settings. The articles are available in each Control Panel section and you can browse them at any given time. They can help you improve your knowledge not only about our services, but also about the web hosting realm in general, as they contain in-depth instructions and general information such as what cron jobs or file permissions are.